These are usually the first stage of resolution for many disagreements you have with companies or government departments. In some cases, you cannot use another method of sorting out a problem (such as an ombudsman) if you have not gone through the complaints procedure.
The best complaints procedures are usually those wehre complaints are handled at a local level, often informally. This can be best for everyone. However, many complaints procedures do not have time limits, so sorting out a problem can take a long time. Also, complaints procedures are not independent, because they are drawn up and handled by the organisation you have your problem with.
If you are frustrated by a complaints procedure and feel you have done everything possible to sort out the problem using it, find out what the next stage is. This is often an ombudsman.Last Updated